SSaylio

Refund Policy

Last updated: February 7, 2026

At Saylio, we strive to provide excellent service and value. This Refund Policy explains our policies regarding refunds, cancellations, and billing for paid subscriptions.

1. Subscription Cancellation

1.1 How to Cancel

You can cancel your subscription at any time through:

  • Settings → Usage & Billing → Manage Subscription
  • The Paddle and Razorpay billing portal accessed from your account
  • By contacting our support team at support@saylio.com

1.2 Effective Date of Cancellation

When you cancel your subscription, it remains active until the end of your current billing period. You will continue to have access to paid features until that date, after which your account will be downgraded to the Free plan.

1.3 No Pro-Rated Refunds for Cancellations

Cancellations do not result in refunds for the remaining portion of your billing period. You paid for access through the end of the period, and you will retain that access.

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new Pro and Power subscriptions. If you are not satisfied with Saylio, you can request a full refund within 7 days of your initial purchase.

Eligibility requirements:

  • Request must be made within 7 days of your first subscription payment
  • Applies only to your first payment (not renewals)
  • Limited to one refund per user
  • Your account must not have violated our Terms of Service

2.2 Billing Errors

If you were charged incorrectly due to a technical error or system malfunction, we will issue a full refund for the erroneous charge. Examples include:

  • Duplicate charges
  • Charges after subscription cancellation
  • Incorrect pricing applied
  • Unauthorized charges

2.3 Service Outages

If Saylio experiences significant downtime (more than 48 consecutive hours) that prevents you from using core features, you may request a pro-rated refund or credit for the affected period.

2.4 Account Security Issues

If your account was compromised and unauthorized charges occurred, we will investigate and issue appropriate refunds. You must report security issues within 30 days of the charge.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Subscription Renewals: Automatic renewals after the initial 7-day period
  • Partial Month/Year Usage: Pro-rated refunds for mid-cycle cancellations
  • Change of Mind: Requests after the 7-day guarantee period
  • Feature Misunderstanding: Not researching features before subscribing
  • Usage Exceeded: Exceeding plan limits and being asked to upgrade
  • Terms Violations: Account suspensions or terminations due to Terms of Service violations
  • Third-Party Integrations: Issues with Notion, Obsidian, or other external services
  • Device Compatibility: Your device not supporting certain features
  • Data Loss: Self-caused data loss from deleting content

4. How to Request a Refund

4.1 Refund Request Process

To request a refund:

  1. Email us at refunds@saylio.com or founder@saylio.com
  2. Include your account email and subscription details
  3. Explain the reason for your refund request
  4. Provide any relevant documentation (e.g., error screenshots for billing errors)

4.2 Refund Review Timeline

We review refund requests within 3-5 business days. You will receive an email notification with our decision.

4.3 Refund Processing Time

Approved refunds are processed within 5-10 business days and will appear in your original payment method. Depending on your bank or payment provider, it may take an additional 3-7 days for the credit to appear in your account.

5. Subscription Plans and Billing

5.1 Monthly Subscriptions

  • Billed monthly on the same day each month
  • 7-day money-back guarantee applies to first payment
  • Can be canceled anytime; access continues until end of billing period

5.2 Annual Subscriptions

  • Billed once per year at a discounted rate
  • 7-day money-back guarantee applies to first payment
  • No pro-rated refunds for mid-year cancellations
  • Savings compared to monthly billing

5.3 Plan Upgrades

When you upgrade from Pro to Power (or Free to Pro/Power), you are charged the difference pro-rated to your billing cycle. The upgrade takes effect immediately.

5.4 Plan Downgrades

When you downgrade (e.g., Power to Pro or Pro to Free), the change takes effect at the end of your current billing period. No refunds or credits are issued for downgrades.

6. Beta Pricing and Grandfathering

6.1 Beta User Benefits

Beta users who joined during our early access period may have special pricing or features. These benefits are grandfathered and will be honored as long as you maintain an active subscription.

6.2 Grandfathered Pricing

If you have grandfathered pricing and cancel your subscription, you will lose this special pricing. Resubscribing will be at current market rates.

7. Free Plan Limitations

The Free plan has limitations on:

  • Number of recordings per month
  • Total storage for voice recordings
  • AI processing minutes
  • Access to advanced features

If you downgrade to Free after canceling a paid plan, content exceeding Free plan limits remains accessible (read-only) but you cannot create new content until within limits.

8. Payment Methods

8.1 Accepted Payment Methods

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • Digital wallets (Apple Pay, Google Pay)
  • Regional payment methods via Paddle and Razorpay

8.2 Payment Security

All payments are processed securely through Paddle and Razorpay. We do not store your full credit card information on our servers. Paddle and Razorpay is PCI-DSS Level 1 certified.

9. Failed Payments

9.1 Retry Attempts

If a subscription payment fails, we automatically retry up to 3 times over 10 days. You will receive email notifications about failed payments.

9.2 Subscription Suspension

If payment fails after all retry attempts, your subscription will be suspended and your account downgraded to Free. You can reactivate by updating your payment method.

9.3 Grace Period

We provide a 5-day grace period after payment failure before suspending premium features. During this time, you can update your payment information.

10. Disputes and Chargebacks

10.1 Contact Us First

If you have a billing concern, please contact us at support@saylio.com before initiating a chargeback. We are committed to resolving issues quickly and fairly.

10.2 Chargeback Policy

Chargebacks filed without first contacting us may result in:

  • Immediate account suspension
  • Investigation and potential account termination
  • Loss of all data access
  • Chargeback fees passed to customer if chargeback is found to be invalid

11. Tax and Regional Pricing

11.1 Sales Tax

Depending on your location, applicable sales tax, VAT, or GST may be added to your subscription price. Refunds include any taxes paid.

11.2 Currency Conversion

Prices are displayed in USD. If you pay in a different currency, conversion rates are determined by your payment provider, not Saylio.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of paid services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about refunds, billing, or cancellations, contact us:

  • Email: refunds@saylio.com
  • Support: support@saylio.com or founder@saylio.com
  • Billing Portal: Access through Settings → Manage Subscription

This Refund Policy is part of our Terms of Service and applies to all Saylio users with paid subscriptions.